Author(s): Paul Conway
The Complete Guide to Fitness Facility Management is the bible of fitness management, written by experienced fitness professionals and managers with many years' experience within the UK fitness industry. This is the must-read for any fitness professionals who aspire to become managers, and the boilerplate for fitness professionals promoted to gym management. Gym chains and leisure centres are more popular than ever, but it is a cut-throat business of targets and high turnover - learn how to make your business a success, stand out from your peers, and make your mark on the industry. This is the first UK-focused book to outline the skills and knowledge needed to be a successful gym manager. A core manual for any fitness professional with career ambitions and a necessary purchase for managers looking to improve their skills or upskill their staff.
The goal of many fitness professionals is to work their way up to manage a fitness facility - a gym or leisure centre. Written by experienced fitness manager Paul Conway this book is for anyone looking for the skills to improve as a fitness manager.
Paul Conway is Head of Fitness Wales, and has run a number of very successful fitness facilities during his career, including being General Manager at a Duncan Bannatyne gym and setting up his own club, which ran successfully for ten years. He reached the finals of the Fitness Manager of the Year awards, and won a scholarship which allowed him to study at one of the largest fitness facilities in the world in Florida. He has also been a finalist of the small business awards. Sarah Bolitho is an experienced fitness trainer and author.
Section 1 - The Manager Chapter 1 - Introduction The Fitness Manager The different roles of the Fitness Manager The Club/Facility Owner Chapter 2 - Management Management Leadership and coaching Delegation Motivation Staff recruitment, management and dismissal Customer care Chapter 3 - Staff Staff qualities Staff skills identification and training Staff induction Staff policy What staff want from their Manager Section 2 - The Facility Chapter 4 - Operating procedures Standard Operating Procedures (SOPs) Emergency Action Plan (EAP) Risk assessment Manual handling Maintenance and cleaning Health and safety General information Chapter 5 - The Gym/Fitness Suite The gym environment Gym requirements and target audience Gym layout Planning for gym design Type of equipment Gym / fitness suite etiquette Chapter 5 - The Studio Fitness studio procedures Exercise classes Class timetables Class evaluations Studio etiquette Chapter 6 - The Members Health screening Pre-exercise consultation Referral and deferral procedures Inductions Programme card procedures Tracking Section 3 - Operating procedures Chapter 7 - Policies Disciplinary procedures Legal issues Equalities Act Data Protection Policy Freedom of Information Act Music licences Insurance Sexual harassment policy Code of ethics Industry procedures Chapter 8 - Customer Care Member retention Events Newsletters and communication Personal training Association with other organisations Chapter 9 - Information Communication Suggestions and complaints Suggestion forms Customer complaints forms Sales and marketing Meetings Customer forums Appendices Templates Forms Procedures etc. Recommended affiliations